Our warehouse will be closed from 24th December to 4th January, reopening on 5th January.

No orders will be dispatched during this period. Orders received over the closure will be processed once we reopen. Please note:

It may take up to 10 business days to dispatch orders after reopening.

Additional delays may occur with delivery times after dispatch.

To make sure your order arrives in time for Christmas:

Parcel Post:

• Same-State Deliveries (NSW): Sunday 21 December
• Interstate Deliveries: Thursday 18 December
  

*Excludes items sent to or from Perth, Darwin, and Hobart. Orders to or from these locations (Parcel Post or Express Post) must be lodged by 12 December to arrive before Christmas.

We’re Aussie owned and operated and our products are made (with love) in Korea!

Ingredients are listed under each individual product page and in the back of pack. If you need more details, please email us at hiya@urbanjunglebeauty.com and we’ll be happy to help answer your questions.

Yes, all of them!

No, we’re strongly against animal testing. We are very proud to say we are PETA approved, too!

The storage and cautions are listed on each product label, please refer to your packaging. For most products, store below 25°C/77°F . For external use only. Avoid contact with eyes and don’t eat it, ok. If irritation occurs discontinue use, stat.

We want to be where you are and ship to most international locations. While we’re big fans of the EU and UK, we don’t currently ship there. Not to worry, we’re working on this and will be announcing some good news soon.

For more shipping info, check out this page.

For more info on delivery costs for Aussie and International orders, see our Shipping page.

• 30% off Black Friday Sale and Spend $120 for a free Aerre Perfume
• This promotion is valid from November 28th, 9AM to November 28th, 11:59 PM AEST.
• The promotion will be automatically applied at checkout.
• The minimum spend of $120 must be met to receive a free Aerre Perfume
• The promotion applies to eligible orders only and can be used in conjunction with Black Friday 30% Off and cannot be used with any other discounts, promotional codes, or offers.
• This promotion is available while supplies last. No rain checks will be provided. We reserve the right to modify or withdraw this offer at any time without prior notice.
• We aim to dispatch all orders within 7–10 business days. Please note, deliveries may experience additional delays after dispatch due to the high volume of orders during Black Friday and the end-of-year holiday period.

Enjoy 30% off sitewide during our Black Friday Sale from November 12, 9:00 AM to December 1, 11:59 PM (AEST). Receive a complimentary mini Glow with the Flow (valued at $8) when you spend $85, or a full-size Glow with the Flow (valued at $46) when you spend $110. Free gifts are limited to 1 per customer. Discounts and gifts are automatically applied at checkout, and minimum spend thresholds must be met after discounts to qualify. Offer applies to eligible items only, cannot be combined with other promotions unless specified, and is available while supplies last. Orders are dispatched within 7–10 business days, with potential delivery delays due to high Black Friday and holiday demand.

You abandon your cart, we'll send you 10% off. Min spend $50, code can't be combined with other codes, promos, and discounts. We will email you a promotion code from hiya@urbanjunglebeauty.com. Promotion code from email must be applied at checkout. Coupon is valid for 14 days. Code is one time use per customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders. While stocks last.

Get a free mini when you spend $70AUD. Free mini will be randomly chosen and automatically added to all eligible orders. We cannot add free mini after an order has been processed. Free mini cannot be sent out to customers after an order has been dispatched from our warehouse. We reserve the right to change the mini choice depending on availability and reserve the right not to provide a free mini. Complimentary samples will not be available during peak promotional periods. Complimentary samples are not available when used in conjunction with our gift vouchers. Limit to one free mini per order. There must be at least 1 paid product in your basket for free mini to be redeemed with your order.

To redeem the $10 off offer, the promotion code from email received upon sign up to our newsletter must be applied at checkout. No minimum spend required. No rainchecks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders. One time use per customer.

Review your recent purchase and receve $20 off your next order

To redeem $20 off your next order, you must leave a review on our website. We will email you a promotion code from hiya@urbanjunglebeauty.com. Promotion code from email must be applied at checkout. Coupon is valid for 14 days. Code is one time use per customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders. While stocks last.

100% money back guarantee. Try Melt Me Softly Cleansing Balm risk free and if you're not happy with your product, please reach out to us at hiya@urbanjunglebeauty.com and a Customer Experience team member will be in touch within 1-2 business days. To return your Melt Me Softly Cleansing Balm, the product must be in it's original saleable condition, unused and unopened and is only valid on orders placed on www.urbanjunglebeauty.com. We will arrange for a free returns label and the item must be posted back no later than 30 days from the date of delivery. Refunds will be made to your original method of payment and Urban Jungle reserves the right to reject any returns that are subject to fraud or inappropriate abuse of the offer. We are not responsible for orders lost in transit.

If you’re not happy with your order that’s ok! – you have up to 14 days from the date of purchase to return your product, subject to the below:

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. 

Shipping costs are the responsibility of the customer and are non-refundable. 

If the product has been opened and/or used, we unfortunately can't offer you a refund or exchange. We're also unable to exchange or refund gift vouchers or promotional items. 

To arrange a return, or for anything else, email us at hiya@urbanjunglebeauty.com

If you’ve received an incorrect item please contact us at hiya@urbanjunglebeauty.com as soon as you can with your order number and details of the incorrect or damaged product. We will arrange a return and let you know the next steps from there!

Payment can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. All prices are quoted in AUD ($) and include Goods and Services Tax (GST) for Australian orders.

All orders and applicable shipping costs are in Australian Dollars (AUD).

Shipping to the USA is back after a temporary pause.

Recently, the U.S. Government introduced new tariffs on imported goods and suspended the de minimis threshold. This previously allowed shipments under $800 to enter the U.S. without duties or taxes.

These changes have significantly increased the cost of bringing our products to you. Despite our best efforts to absorb these rising costs, it has become unavoidable for us to adjust our prices.

This wasn’t an easy decision, but it’s the only way we can keep delivering the high-quality products you love. We’re so grateful for your understanding and support through this change. Our commitment to creating products that feel good, do good, and bring joy hasn’t changed and never will. Thanks for being part of our community!