We’re Aussie owned and operated and our products are made (with love) in Korea!

Ingredients are listed under each individual product page and in the back of pack. If you need more details, please email us at hiya@urbanjunglebeauty.com and we’ll be happy to help answer your questions.

Yes, all of them!

No, we’re strongly against animal testing. We are very proud to say we are PETA approved, too!

The storage and cautions are listed on each product label, please refer to your packaging. For most products, store below 25°C/77°F . For external use only. Avoid contact with eyes and don’t eat it, ok. If irritation occurs discontinue use, stat.

We want to be where you are and ship to most international locations. While we’re big fans of the EU and UK, we don’t currently ship there. Not to worry, we’re working on this and will be announcing some good news soon.

For more shipping info, check out this page.

For more info on delivery costs for Aussie and International orders, see our Shipping page.

Get a free mini when you spend $70AUD. Free mini will be randomly chosen and automatically added to all eligible orders. We cannot add free mini after an order has been processed. Free mini cannot be sent out to customers after an order has been dispatched from our warehouse. We reserve the right to change the mini choice depending on availability and reserve the right not to provide a free mini. Complimentary samples will not be available during peak promotional periods. Complimentary samples are not available when used in conjunction with our gift vouchers. Limit to one free mini per order. There must be at least 1 paid product in your basket for free mini to be redeemed with your order.

To redeem the $10 off offer, the promotion code from email received upon sign up to our newsletter must be applied at checkout. No minimum spend required. No rainchecks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders. One time use per customer.

Review your recent purchase and receve $20 off your next order

To redeem $20 off your next order, you must leave a review on our website. We will email you a promotion code from hiya@urbanjunglebeauty.com. Promotion code from email must be applied at checkout. Coupon is valid for 14 days. Code is one time use per customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders. While stocks last.

100% money back guarantee. Try Melt Me Softly Cleansing Balm risk free and if you're not happy with your product, please reach out to us at hiya@urbanjunglebeauty.com and a Customer Experience team member will be in touch within 1-2 business days. To return your Melt Me Softly Cleansing Balm, the product must be in it's original saleable condition, unused and unopened and is only valid on orders placed on www.urbanjunglebeauty.com. We will arrange for a free returns label and the item must be posted back no later than 30 days from the date of delivery. Refunds will be made to your original method of payment and Urban Jungle reserves the right to reject any returns that are subject to fraud or inappropriate abuse of the offer. We are not responsible for orders lost in transit.

If you’re not happy with your order that’s ok! – you have up to 14 days from the date of purchase to return your product, subject to the below:

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. 

Shipping costs are the responsibility of the customer and are non-refundable. 

If the product has been opened and/or used, we unfortunately can't offer you a refund or exchange. We're also unable to exchange or refund gift vouchers or promotional items. 

To arrange a return, or for anything else, email us at hiya@urbanjunglebeauty.com

If you’ve received an incorrect item please contact us at hiya@urbanjunglebeauty.com as soon as you can with your order number and details of the incorrect or damaged product. We will arrange a return and let you know the next steps from there!

Payment can be made via our secure checkout pages using Visa, Mastercard, Amex, PayPal and AfterPay. All prices are quoted in AUD ($) and include Goods and Services Tax (GST) for Australian orders.

All orders and applicable shipping costs are in Australian Dollars (AUD).

Hey U! We’re thrilled to announce that our website has just undergone a makeover! We’ve migrated to a new platform to enhance your experience and make it easier for you to find what you need.

Our new website features a modern design, improved navigation, and enhanced functionality to help you find what you need more easily.

Nope! If you're already subscribed, you’re all set. Your subscription has carried over to our new site. If you have any concerns, feel free to reach out!

Say goodbye to a thousand passwords! Your account is safe and sound with us. You can log in using your email and receive a one-time six-digit login code.

If you need assistance, feel free to reach out to us.

Absolutely! Your privacy is a top priority for us. All personal information is stored securely and used solely for providing our services.If you have any other questions or feedback, don’t hesitate to reach out at hiya@urbanjunglebeauty.com. We’re excited for you to explore our new website!