Shipping & Delivery

COVID-19 delays

Domestic delivery
Our Dispatch Team are working hard to ensure that your orders are dispatched while following all COVID-19 health & safety guidelines. 

Our delivery partners have advised to allow 10 – 12 extra business days than usual for parcels to arrive. For the most recent COVID-19 updates please visit the Australia Post website.

International delivery

Delays are expected and we’re working with partner airlines and other postal operators to move items as quickly as possible. However, due to the ever-changing situation, delays may occur in all destination countries.

Some international postal services have been suspended to certain countries. Please visit the Australia Post Coronavirus: International updates page for the latest advice on international deliveries. For a full list please see here

Thanks so much for your patience and understanding.

Where does Urban Jungle ship to?

We want to be where you are and ship to most international locations. While we’re big fans of the EU and UK, we don’t currently ship there. Not to worry, we’re working on this and will be announcing some good news soon.

What shipping options does Urban Jungle have?

For our friends in Australia, we offer free standard shipping on all orders over $50.

Standard Post (for all orders under $50): $10 flat rate

Express Post: $15 flat rate Australia wide

For our international friends:

NEW ZEALAND: $30 AUD flat rate for all orders

THE REST OF THE WORLD: $45 AUD flat rate for all orders

Custom Fees

International delivery costs don’t include any taxes or duties applied by the destination country and it’s important to note that there are some restrictions and limitations imposed by certain Customs Authorities. It is advised to contact your local customs office for any information on what these charges, limitations and restrictions may be.